Duties will include, but will not be limited to the following:

• Provide detailed technical assistance over the phone to callers on how to navigate through the Alabama State Department of Education (ALSDE) website to locate certification applications, forms, requirements, procedures, and options for gaining, renewing, and/or reinstating Alabama certification. Provide detailed guidance to callers of status updates of pending background checks. Accurately re-direct calls to the appropriate staff member(s) as needed, efficiently document calls, and handle high-volume, stressful situations/callers with ease.
• Greet walk-ins and facilitate office visits with specialists for certification guidance and help with gaining Alabama certification.
• Effectively utilize various office software and technology devices to maneuver through the TEACH database, Kwikwork document manager software, ALSDE website as well as other office software programs to research, document, track matriculation of files pertaining to the status of certification/background reviews or issuance of certificates.
• Proficiently utilize office equipment and software programs to scan and verify certification documentation to applicant files for certification eligibility review as well as to maintain historical records database of reviews and correspondence.
• Efficiently sort, process and prepare incoming mail, certification documents, and files to be scanned to applicants’ files for certification eligibility review.
• Assists colleagues in accomplishing additional short-term tasks so that office operations continue and section responsibilities are accomplished without delay.
• Other assignments as needed to accomplish Division/Section responsibilities and Department goals.

Education:

• High school diploma or a GED certificate

Experience:

• Six months of clerical work experience, call center experience and/or customer service experience

Other Skills:

• Possess strong communication and motivational skills
• Proficient computer skills
• Ability to handle high-volume, stressful phone calls/people with professionalism and ease
• Keen attention to details
• Ability to work independently
• Possess strong organizational and time-management skills
• Be team-oriented and flexible
• Possess effective verbal and written communication skills
• Keen problem-solving and critical thinking skills

How to apply:

Complete an Application for Examination Form available at Alabama State Personnel Departmentand submit the application, resume, and letter of interest to Lamesha Williams, Administrative Support Assistant III, at .